ISO Certified

Patient Billing

The Billing Office processes your Statement of Account upon your discharge. The Section
may provide you, upon your request, preliminary updates of your billing statement during
confinement. The Billing Section is ready to entertain your inquiries or clarifications regarding
your Billing statement from Monday – Friday, 7 am – 10 pm; Saturday, Sunday & Holidays, 7:30
am – 6:00 pm.

Professional Fee

Billing statement for the Doctors’ Professional Fee is a separate printout to be settled
at the doctor’s clinic or may be paid at the cashier upon instruction of the doctor.

Applicable Discounts

If you are to avail of authorized discounts like Senior Citizen, Government Employee (applicable
to Filipino citizens only), you have to submit copy of SC IDs & certification of employment to the
Billing Office at least a day prior discharge in order for them to include the applicable discounts
to your Billing Statement. This will facilitate immediate processing of your final Statement of
Account.

PhilHealth

Filipino patients who are PhilHealth members / dependents can avail of a special benefit under
this program which gives them additional deductions on their Hospital Bill. The Billing Office will
assist you in the availment and requirements of your PhilHealth benefits and maybe consulted
from Monday to Sunday.

Hospital Discharge and Billing Process

When your Attending Physician decides that you are ready for discharge, the Ward Nurse shall
inform the Billing office by encoding the order to the computer. A staff of the Billing office
will start preparing the final Billing Statement of your confinement and have all the discounts
and benefits appropriately deducted. You will receive a call (if you have a telephone) or a
notification from the Ward Nurse once your bill is finalized and can be settled at the cashier
office.

You may need to send a representative to the Billing office to get the bill and then pay at the
Cashier either in cash or credit card.

If you are sponsored by an insurance company or by an HMO, have someone from the Credit
and Collection informed that your bill will be settled by the insurance company or HMO.

Payment

The Cashier office is near the Billing and PhilHealth office to easily accommodate patient /
relatives on payment transactions. The Cashier office receives payments daily from (7am –
9:30pm), and accepts the following credit cards: MasterCard, Visa, Diners, AMEXCO, and BPI.
Cashiers' checks and Managers' checks will be accommodated during banking hours only.

After payment, you will be issued clearance slip to signify that you are cleared from any
accountability from the Institute. As a policy, a Housekeeping staff has to wheel you from your
room to the Lobby.

Hospital Billing Inquiries

An update of your daily hospital expenses can be requested from the Billing section during
office hours. If you have any inquiry about your physician’s bill, you can call our Information
Office at local 1015 for you to be connected to the doctors’ clinic. The physician’s secretary will
be glad to assist you with any clarification.

Local: 1023 / 1024 / 1025
Direct Line: (632) 926-6514
Fax: (632) 926-6514