Customer Service

 Welcome to the Public Information Office

The public information office is your primary point of contact within the hospital. It is designed to make your visit be as worry free and as easy as possible. It serves as your personal advocate that works to identify the needed resources to properly handle your inquiries, requests, and complaints.

The public information office has two information desks located inside both the entrance of the Main Building and the Annex I. Both desks are manned with Hospital Customer Service Representatives (HCSRs) and they will be very happy to attend to your requests and direct you to your destination.

Information Desks Schedule

Main Building Entrance Annex I Entrance
Schedule :   Schedule :  
  Weekdays   Weekdays
  8:00 am – 9:00 pm   8:00 am – 5:00 pm
  8:00 am – 8:00 pm Hotline :    981-0300 / 981-0400 loc. 1008
Hotline : 981-0300 / 981-0400 loc. 1015    

Should you visit NKTI as a patient or as a visitor, you will find that high standards are obvious as you walk through the door. You will find each and every member of our staff to be knowledgeable, reliable, and effective. We assure you that quality is ingrained in everything that we do.

Public Information Hotline
The Public Information Office recognizes that you are the reason why we exist. And because of that, we strive for continuous improvement in our performance. We want to hear from you when you have an exceptional encounter- and when we fall short in achieving our goals.

This office welcomes all concerns and compliments regarding the kind of service you received while you were a patient, out-patient, or guest.

                      Please call : 981-0300 / 981-0400 local 1008 / 1014
                      E-mail us :

                      If you wish to file a concern about your stay at NKTI, please write to:

                       RICARDO JOSE DT. QUINTOS II, MD
                       Head, Public Information Office
                       National Kidney and Transplant Institute
                       East Avenue, Quezon City