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In recent years, National Kidney and Transplant Institute has assumed a trailblazing role in renal healthcare and organ transplantation in the Philippines and Asia and the Institute has constantly walked the path of service quality.
The Institute’s Total Quality Management advocacy was formally launched on March 28, 2001, a defining milestone in our delivery of quality healthcare. As supported by the Institute’s Quality Policy and Quality Objectives, we maintain service quality in all areas of the hospital. Quality Management is seen in all aspects of our daily operations: from the Medical, Para-Medical, Patient Safety, Infection Control and to the Nursing Services, quality permeates all activities. Incorporating the five pillars of Total Quality Management – 5S, Suggestion Scheme, Quality Circles, ISO - to our Institute has allowed us to be more responsive to the needs of our patients and their families, visitors, and express genuine concern for their utmost comfort, welfare and self-esteem.
We acquired our ISO 9001 : 2000 Certification (Comprehensive Specialty Healthcare Services) in April 25, 2002, and up until now remain the only Philippine Tertiary Government Hospital who has attained the ISO global seal of quality standard. As a result, we have embraced and actualized the concept of Continual Quality Improvement in our services; and we acknowledge that it is through a competent workforce with selfless teamwork, dedication, and sense of accountability that quality improvement and service quality can be achieved.
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For the past two years, as part of our service quality, we are implementing an efficient Hospital Information System that ensures smooth and prompt processing of your transactions – from Admission until Discharge, requests for diagnostic procedures and release of results, requests for medical supplies and pharmaceuticals, etc.
At NKTI, we make sure that your expectations from us are met; and our commitment to Quality also guarantees that we will exceed your expectations. |
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| Quality Policy |
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To fulfill the Vision-Mission of National Kidney and Transplant Institute, we shall provide the most appropriate, comprehensive, effective health care services to exceed our customers’ expectations.
Our success will be achieved through full participation of our employees at all levels of the organization guided by our Quality Objectives.
National Kidney and Transplant Institute shall commit to ensure compliance to all regulatory, statutory, environmental, and health / safety requirements of the government and other recognized world organizations like the WHO, etc.
The Quality Policy shall be communicated to and made understood by all employees through orientations, meetings, circulars, posters and other related means.
This Quality Policy shall be reviewed annually or as necessary by management to adapt to current developments / requirements through continual improvement.
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| Quality Objectives |
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T he objectives of the Quality Assurance Program of National Kidney and Transplant Institute is the preservation and enhancement of the high quality patient-centered care by ensuring that :
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- HUMAN RESOURCES have optimum skills and competencies.
- TECHNOLOGY and FACILITIES are state-of-the-art and properly maintained.
- SERVICES are delivered in the safest and most efficient manner.
- SYSTEMS are effective, well-defined and continually improved to meet customer requirements.
- AFFORDABILITY shall not compromise the cost of QUALITY.
- REQUIREMENTS OF INTERESTED PARTIES shall be observed with maximum compliance at all times.
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Above-mentioned Quality Objectives are inspired by the following CORE VALUES of TOTAL QUALITY MANAGEMENT : |
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- “Customer-First” Attitude
- Commitment and
- Competence Development
- Long-Term Perspective
- Process and Results
- Orientation
- Prevention
- Continuous Improvement
- Learning from Others
- Fast Response
- Management by Fact
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ISO 9001 : 2000 Certification |
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